Please read the shipping terms and conditions. By checking the box in your cart you agree to the following:
* Perfumer's Alcohol
If you purchased Perfumer's Alcohol, please be aware:
1) We cannot ship Perfumer's Alcohol overseas via Air Mail. So this product is available only here in the United States. If you purchase this as an international customer you will be refunded for this product and it WILL NOT be shipped to you.
2) If you purchase this product YOU MUST select Fed-ex (ground options only, no overnight air) as your method of shipment! USPS will not ship Perfumer's Alcohol. If you do not select Fed-ex as your mail carrier your order will be delayed as we try to contact you to resolve this matter. If we cannot reach you will be refunded for the item and it will not ship with the rest of your order. Orders totaling over $50 are still eligible for free shipping if they contain Perfumer's Alcohol.
3) If you plan to order more than 5 gallons of Perfumer's Alcohol per year you are required to file for a permit with the Tax & Trade Bureau of the United States of America. If you do not have a permit, we can only sell you up to 5 gallons per calendar year. To file for your permit please visit: https://ttbonline.gov/permitsonline
For more information about SDA Perfumer's Alcohol Rules and Regulations visit: http://ttb.gov/industrial/sda.shtml
* International Shipping
If you live outside of the United States please be aware that your country may charge duties and taxes before you can receive your item. We have no way of knowing whether or not these fees will be charged nor how much they will be. They are not included in the cost of the item or shipping. You can use this duty calculator here to estimate what those fees could be here: https://www.dutycalculator.com
The items we sell may also be restricted in your country. To save yourself frustration, time and money please check this list to see restricted wares in your country to make sure the items you purchase will clear customs: http://pe.usps.com/text/Imm/immctry.htm If customs denies your package entry into your country and the item is returned to us, we can refund your purchase cost but not your shipping fees.
* Fed-Ex International Shipping
In order to ship your items internationally via Fed-Ex YOU MUST supply your Fed-Ex account number via email to Vetiver Aromatics. Customs fees and taxes are not covered in the shipping costs and must be billed to you. Please send your account number via email to Sales@vetiveraromatics.com If you do not provide us with your Fed-Ex account number your order will not be shipped until you have provided us with the required information we need to mail your items.
* Free Shipping
Your order qualifies for free shipping if your order is being shipped in the USA and is $50.00 or more. Free shipping is USPS Priority (2-3 days). Exceptions to this is (1) if your order is 14 oz or less, then it will be shipped USPS First Class or (2) your order contains Perfumer's Alcohol, in which case it will be shipped Fed-ex. If you pay for USPS Priority Mail when your order qualifies for free shipping, you will not receive faster shipping.
* PayPal Payment
If you are paying for your order with Paypal please be aware that Paypal will use the address you have on file with them for your shipping address. It doesn't matter if you provide us with the correct address. Please make sure your Paypal shipping address is current, correct and updated. Vetiver is not liable for shipments sent to the wrong address. These orders cannot be replaced or refunded if lost in this way.
Vetiver Aromatics fulfills all orders Monday through Friday 10 am to 5 pm EST. Most orders go out within 2 - 3 business days. Government Holidays and Vetiver Holidays do not count as a business day.
For more information please see our Shipping FAQ's, or contact us at Sales@vetiveraromatics.com