Shipping Terms and Conditions

Please read our Shipping FAQ's, Terms and Conditions. By checking out with us you agree to the following:


* Free Shipping - Does your order qualify?

Your order qualifies for free shipping if your order is being shipped in the USA and is $50.00 or more. Free shipping is USPS Priority (2-3 days). Exceptions to this is (1) if your order is 14 oz or less, then it will be shipped USPS First Class or (2) your order contains Perfumer's Alcohol, in which case it will be shipped Fed-ex. If you pay for USPS Priority Mail when your order qualifies for free shipping, you will not receive faster shipping.

Also if you live near Clarksville, Indiana and don't mind stopping in to pick up your order then just select Local Pickup. No charge for shipping there! Orders can be picked up Monday - Friday 10 am to 5 pm EST. You must call ahead (502) 509-3129 so we can be sure to have your items ready and schedule a pickup time for you.

 

* Fulfillment Schedule - When will my order go out?

Vetiver Aromatics fulfills all orders Monday through Friday 10 am to 5 pm EST. Most orders go out within 2 - 3 business days. Saturday, Sunday, Government Holidays and Vetiver Holidays or Vacations do not count as a business day. Need it even faster? Add a Rush Order to your cart!

 

*Rush Orders - What is a rush order?

Rush order is a way to give your order VIP status and push it to the top of the fulfillment list. In other words, if you pay for a rush order, then your order will be the next order to be fulfilled. But that's not all! It will also be delivered to the post office, in person, within 24hrs. After that, the post office is in control. Please be aware that rushing an order does not affect your shipping speed. Rush hours apply only to business hours so if you place your order at noon on Friday, it will be at the post office by noon Monday. During the holidays (black friday - christmas)  this system switches to a first come, first serve basis. All rush orders will be fulfilled before other orders, however due to the amount we receive during the season we are unable to ensure all rush orders will be taken to the post office the same day.

 

* Perfumer's Alcohol - Can you ship Perfumer's Alcohol to me?

If you purchased Perfumer's Alcohol, please be aware:

1)  We cannot ship Perfumer's Alcohol overseas via Air Mail. So this product is unfortunately only available only here in the United States. If you purchase this as an international customer you will be refunded for this product and it WILL NOT be shipped to you.

2)  If you purchase any product containing Perfumer's Alcohol it will be sent to you via Fed-ex (ground options only) as your method of shipment. USPS and UPS will not ship Perfumer's Alcohol. Orders totaling over $50 are still eligible for free shipping if they contain Perfumer's Alcohol.

3)  If you plan to order more than 5 gallons of Perfumer's Alcohol per year you are required to file for a permit with the Tax & Trade Bureau of the United States of America. If you do not have a permit, we can only sell you up to 5 gallons per calendar year. To file for your permit please visit: https://ttbonline.gov/permitsonline

For more information about SDA Perfumer's Alcohol Rules and Regulations visit: http://ttb.gov/industrial/sda.shtml

 

*USPS Shipping - What is the difference between First Class, Priority, and Express Shipping?

We ship almost all packages via USPS, which will in turn be delivered by your country's local post office. Below are USPS expected delivery dates for most major countries.

 Inside the United States International Orders
First Class (up to 13 oz): 3-5 business days First Class (up to 13 oz): varies by destination
Priority US Mail: 2-3 business days Priority International Mail: 6 - 10 business days
Express Shipping: Overnight to most US locations Express International Shipping: 3 - 5 business days

 

* International Shipping - Do you ship to my country?

The items we sell may also be restricted in your country. To save yourself frustration, time and money please check this list to see restricted wares in your country to make sure the items you purchase will clear customs: http://pe.usps.com/text/Imm/immctry.htm If customs denies your package entry into your country and the item is returned to us, we can refund your purchase cost but not your shipping fees. Currently the only country we cannot ship to is Turkey.

 

* International Shipping - Do I have to pay duties/taxes?

If you live outside of the United States please be aware that your country may charge duties and taxes before you can receive your item. Your tracking number should notify you if that is the case. Unfortunately sometimes an order, especially if it is large or during the holidays, can get held up in customs causing your delivery to be delayed. Please understand that this is not Vetiver's fault. We have no way of knowing whether or not these fees will be charged nor how much they will be. They are not included in the cost of the item or shipping. We do not have control over how your country will handle and examine imports. If a fee is due, the cost will vary depending on where you live and the price of the item. You can use this duty calculator here to estimate what those fees could be here: https://www.dutycalculator.com

 

* PayPal Payment - Should I change my shipping address on paypal?

Yes, if you are paying for your order with Paypal please be aware that Paypal will use the address you have on file with them for your shipping address. It doesn't matter if you provide us with the correct address. Please make sure your Paypal shipping address is current, correct and updated. Vetiver is not liable for shipments sent to the wrong address. These orders cannot be replaced or refunded if lost in this way.

 

* Tracking Number - My tracking number has been used before, what do I do?

Some mail carriers reuse their tracking numbers. Occasionally you might receive a tracking number that has been used before and displays outdated information. As soon as your package arrives at its first scanable location, the tracking number will reset. Please allow 24 hours for your tracking number to update with the correct address.


Back to FAQ'sFor more information contact us at Sales@vetiveraromatics.com